Shipping Policy
At Moosa Lane Electric, we work to deliver your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver your items.
1. Order Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or holidays are processed on the next business day.
You will receive an email or SMS confirmation once your order is processed.
2. Shipping Methods & Delivery Time
Delivery time depends on your location and the courier service used.
Domestic Shipping (Within Pakistan)
Standard Delivery: 3–7 business days
Remote areas may take slightly longer.
International Shipping
Delivery time: 7–21 business days, depending on destination and customs clearance.
International buyers are responsible for any customs duties or import taxes.
3. Shipping Charges
Shipping fees are calculated at checkout based on:
1.Delivery location
2.Weight/size of items
3.Courier charges
Some promotions may offer free shipping.
4. Order Tracking
Once your order ships, you will receive:
1.A tracking number
2.Courier name
3.Tracking link (if available)
You can track your order through the courier’s official website.
5. Wrong Address Disclaimer
Please ensure your shipping details are correct.
1.We are not responsible for delayed or undelivered orders caused by:
2.Incorrect address
3.Missing contact number
4.Incomplete location details
If the order returns to us, reshipping fees may apply.
6. Lost or Damaged Packages
If your package is lost or arrives damaged:
Contact us immediately with your order number
We will contact the courier and assist you with a replacement or claim
7. Customs, Duties & Taxes (International Orders)
Your country may apply:
1.Import tax
2.Customs fees
3.VAT charges
These are not included in our prices and must be paid by the customer.
8. Delivery Delays
Unexpected delays may occur due to:
1.Weather conditions
2.Customs checks
3.Courier issues
Holiday seasons (Eid, New Year, Black Friday, etc.)